
Essential training designed to transform how healthcare professionals communicate with disabled patients by focusing on the individual - not the disability
Led by the experienced and empowering Dr Tom Wells who was awarded an MBE for services to medicine and people with disabilities, this programme combines real-world insights, interactive discussions and scenario-based learning to deepen your awareness of disability in healthcare. Investing one day in this course will equip you with the skills and confidence to improve doctor-patient communication, foster respect and create a more inclusive clinical environment.
5 hours of vital clinical skills: what you will learn
Are you committed to delivering more inclusive, respectful and person-centred care for disabled patients? This essential online training is designed to help healthcare professionals transform the way you communicate and engage with disabled individuals by:
- Exploring the evolution of disability language and how it shapes care delivery and patient experience
- Understanding how accurate clinical input can directly impact a patient’s financial future and access to support
- Challenging unconscious bias and recognising how hidden assumptions influence decision-making
- Building a disability-inclusive service that fosters better communication, respect and equitable outcomes
Designed for your convenience: join this NHS online workshop remotely
Gain practical techniques and valuable skills you can apply immediately in your daily practice:
- Evidenced based learning: from an MBE awarded Medical Oncologist
- Interactive sessions: questions and concerns addressed with expert insight
- Confidential peer discussions: share experiences and benchmark with colleagues in a supportive environment
- Agreed action plan: leave the workshop with the confidence to make the right changes
This course is available for in-house training
Available as a bespoke course to teams of 30 or more people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.
9:00 |
Registration, technical support and networking opportunity
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9:30 |
Introduction, instructions and course leader’s opening remarks
Dr Thomas Wells MBE, Medical Oncologist, Bristol and Weston Hospitals NHS Foundation Trust
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Understanding disability language in healthcare | |
9:40 |
Exploring the evolution of disability language and its impact on care delivery
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10:20 |
Questions and answers with Dr Thomas Wells
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10:30 |
Interactive discussion: Exploring your service, rethinking communication and inclusion
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11:00 |
Screen break
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Challenging unconscious bias in clinical decision-making | |
11:10 |
Understanding unconscious bias in healthcare
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11:50 |
Questions and answers with Dr Thomas Wells
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12:00 |
Networking lunch
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Supporting Patients to access financial support | |
12:40 |
Understanding how accurate clinical input can change a patient’s financial future
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1:20 |
Questions and answers with Dr Thomas Wells
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1:30 |
Interactive discussion: Redesigning the system – what needs to change?
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2:00 |
Screen break
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Ensuring inclusivity in your service | |
2:10 |
Building a disability-inclusive service
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2:50 |
Final questions and answers with Dr Thomas Wells
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Build an action plan | |
3:00 |
Interactive discussion: Embedding learning into practice
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3:30 |
Close of day
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Bringing a wealth of expertise and knowledge
Dr Tom Wells MBE is a Consultant Medical Oncologist and passionate advocate for disability inclusion in healthcare. Drawing on his lived experience of spinal cord injury and extensive clinical background, he offers powerful insights into how to improve communication with disabled patients. His unique perspective makes him an outstanding speaker on how to create a more inclusive and patient-centred clinical environment.

Dr Thomas Wells
Medical Oncologist
Bristol and Weston Hospitals NHS Foundation Trust
Pricing structure
- £299+VAT - one NHS or Public Sector place
- 4 for 3! Bring your team and get 4 places for the price of 3
Group bookings
You can benefit from NHS group discounts when booking across two or more courses. If you would like to make a booking across courses for one or more individuals, please contact our customer service team by clicking here.
This course is available for in-house training
Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.
Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.
Reservations
You can reserve a no-obligation place whilst you apply for funding.
If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:
- Booking contact: name, job title, department, email and telephone number
- Event(s) to reserve for: title and date
- Delegate details (for each delegate): name, job title, department, email and telephone number
- Organisation details: name and address
Alternatively you can make a confirmed booking by emailing the above information to the bookings team.
Registration fees
You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.
Modify registration
To let us know if your details are not correct when you have already registered, please email bookings@sbk-healthcare.co.uk.
Cancellations and substitutions
A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.
Conference changes
It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certificate of attendance
A certificate for Continuing Professional Development will be given to every attendee, as a record of continuing professional training and development.
Privacy notices
To view the details on how your data is being collected and used, please view our Privacy policy.
Expected attendees
This online training is ideal for NHS professionals supporting disabled patients across Acute Trusts, Community Services and Primary Care. This includes but is not limited to:
- Consultant Physicians and General Practitioners
- Speciality Doctors and Registrars
- Nurse Practitioners and Advanced Clinical Practitioners
- Specialist Nurses and Nurse Consultants
- Midwives and District Nurses
- Allied Health Professionals
- Clinical Psychologists, PWPs and Psychiatrists
- Clinical and Community Pharmacists
If you have a team that is 30 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.
Past attendee feedback
This online study day follows on from a history of crucial and successful workshops that have enhanced health services across the UK. But don’t take our word for it, check out some of the feedback:
Why sponsor a Talking Therapies National Networking Forum
Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing talking therapies forums offering dedicated presentation, Q&A, networking and discussion time, each sponsor will be full immersed into the event and able to effectively engage with your NHS audience.
Interested in having your own event, managed by us?
SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.
Reach out today
If you would like more information on our sponsorship options an
in-house forum or if you wish to discuss your needs and what solutions
may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk